Shipping policy

Shipping Policy

Thank you for choosing Wholesale Perfume Oil. We are dedicated to providing you with the highest quality, freshly blended fragrance oils for your business.

Order Processing & Custom Blending To guarantee the freshest product and ensure all your custom specifications are meticulously met, we do not pull pre-mixed inventory off a shelf. Every scent is custom-compounded and created specifically for you after you place your order.

Because of this dedicated manufacturing process, please allow 2 to 7 business days for your order to be processed, blended, and packed before it ships. Processing times will naturally vary depending on the size, scale, and complexity of your specific order.

Shipping Rates & Delivery Estimates All shipping costs are the responsibility of the customer. Shipping charges for your order will be calculated and displayed at checkout based on the total weight of your custom items and your delivery destination. Delivery times depend on the carrier and shipping method selected at checkout. Please note that transit times are in addition to our 2 to 7 business day internal processing window.

International Orders For all international shipments, customers are strictly responsible for navigating their local customs regulations and paying all applicable duties and taxes.

  • Shipping Quotes: If an international shipping quote is required and sent to you, we must receive a response within 24 hours. If no response is received within that window, the order will be canceled.

  • Customs Returns: If a package is returned to us due to customs issues, rejections, or unpaid duties, the product cost will be refunded, but shipping fees are non-refundable.

Delivery Liability & Dropped Packages If you choose to have your package left at the door or with a neighbor, the order is considered completely delivered and fulfilled once it is marked “Delivered” by the carrier. Wholesale Perfume Oil is not responsible for lost or stolen packages after delivery. We strongly recommend selecting signature confirmation during checkout for added security on bulk orders.

Missed Deliveries If a package is returned to us due to a failed delivery attempt (that is not caused by our error), you may choose one of the following options:

  1. Request reshipment: Additional shipping fees will apply to send the package back out.

  2. Request a refund: You will be refunded for the product cost only. Please note: Original shipping fees and any return shipping fees imposed by the carrier are non-refundable.

Delivery Changes Once a package has shipped and left our facility, any requested delivery changes (such as address updates, rerouting, or holding at a facility) must be made directly through the carrier. Any additional fees incurred from these changes are the customer’s responsibility.

Damages During Transit We take great care in packaging your bulk liquids securely. However, if your order arrives damaged or leaking due to carrier mishandling, please save all packaging materials and damaged goods, and contact us immediately at hello@wholesaleperfumeoil.com with clear photos so we can evaluate the issue and assist you.