Refund policy
Return and Refund Policy
As a wholesale business, Wholesale Perfume Oil (By Oil Perfume LLC) operates on a strict All Sales Are Final basis. We do not offer general returns, refunds, or exchanges.
To ensure our products meet your specific needs and expectations before committing to a bulk or wholesale purchase, we highly encourage you to utilize our sample program. We offer free samples where you only pay for the shipping cost—and that shipping cost will be credited toward your next order.
Exceptions / Damages and Issues
Please inspect your order immediately upon reception. Although all sales are final, we may review and approve a return or refund request in specific cases, including but not limited to:
- Damaged items
- Incorrect items received
How to submit a request: If you receive a damaged or incorrect item, please contact us at hello@wholesaleperfumeoil.com. To help us evaluate the issue and make it right, we strongly urge you to provide clear pictures of the products and packaging, along with a detailed explanation of the problem.
Management will review your request and get back to you with a resolution. Please note that submitting a request is not a guarantee that a return or refund will be offered. Items sent back to us without first requesting and receiving approval will not be accepted.
Non-Returnable Reasons
Due to the subjective nature of fragrance and the strict quality control and hygiene standards required for personal care products, we strictly do not accept returns or issue refunds for reasons including, but not limited to:
- Scent preference
- Expectation mismatch
- Perceived similarity (or lack of similarity) to another fragrance
- Change of mind
- Personal taste or opinion
- Any reason not related to a verified product defect or order error
Unfortunately, we also cannot accept returns on sale items or gift cards.
Refunds (If Approved)
We will notify you once we’ve received and inspected your approved return (or reviewed your provided photos), and let you know if the refund was approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return/refund, please contact us at hello@wholesaleperfumeoil.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.